HRavailable is hiring experienced candidates for the position of Loyalty Program Manager In Abu Dhabi. It is a full-time job with a good package.

Location: Abu Dhabi

No. of Vacancy: 1

Loyalty Program Manager Job Overview

• Responsible to lead a large digital transformational project with end-to-end ownership, from shaping approach to achieving desired outcomes through delivery.
• Implementation of this loyalty program would span across multiple business units/organizations within Aldar - establishment of governance structures, and processes across multiple business units and external entities, driving business transformation and User adoption.

The position requires:

• Coordinating project teams and resource management within the program
• Coordinate across groups from Sponsor, Business stakeholders, Key Users & vendor

• Communication management to drive stakeholders’ alignment and positive adherence to program outcomes
• Reporting progress and ensuring financial management of the program
• Driving Transformation and User adoption, post go live

Primary Responsibilities and Activities·

• Develop an overall approach for the program, its major time frames, and deliverables to meet desired goals and ensure progress is on par compared with the plan
• Work with business, IT, and vendor teams and ensure deliverables are aligned and met as per project expectations including maintaining relationships across stakeholder community·
• Partners with the executive sponsor to communicate program goals, objectives and potential outcomes to build a collaborative relationship and shared vision for program outcome
• Establishes appropriate governance functions for the program, in accordance with enterprise policies and facilitates agenda setting for program committee/board meetings.·
• Directs creation and maintenance of required program documentation and artifacts.·
• Develops and controls program budget and manages expenditure within agreed spending plans.
• Ensures and balances availability of required skills and competencies across project teams within the program and the ability to attract, and train an excellent team to drive transformation
• Leads reviews with the executive sponsor and stakeholders to identify organic or specific program needs and changes and directs the development of appropriate approaches to address.
• Monitors and coordinates dependencies across projects in the program and resolves conflicts
• Directs or approves the establishment of a framework or guidelines for the use of contractors and professional service providers and determines their use across the program.

Job Requirements

      Education

• Bachelor’s or master’s degree in IT, Business administration, or related field, or equivalent work experience

Experience

• 10 or more years of experience in delivering large IT transformational programs, preferably in real estate, retail, and hospitality domains
• Experience in executing and delivering large-scale loyalty projects /programs
• 5 to 7 years in diverse roles with leadership responsibilities across major projects and programs
• Substantial consulting leadership experience
• Demonstrated experience in leading diverse teams & mandatory experience in engaging with senior leadership
• Experience delivering Agile projects thru DevOps / CICD pipelines

Knowledge and Skills

• Exceptional leadership skills, with the ability to develop and communicate program objectives, inspire and motivate staff, and maintain alignment with the business strategy.
• High degree of political sensitivity, astuteness, and ability to use the informal power structure of the organization to achieve program success and overcome obstacles
• Excellent verbal and written communication skills, including the ability to explain and “sell” the program goals and objectives to the business, as well as technical leadership.
• Strong business acumen, including industry- and domain-specific knowledge of the organization and its business units. Familiarity with industry trends and innovation.
• Excellent analytical, strategic planning, and execution skills.
• Experience in PMI or PRINCE2 or Agile or Managing Successful Programmes (MSP)·Practical expertise in using project planning tools, Microsoft Project and Project Server
• Deep understanding of Current and emerging technologies and how organizations are employing them to drive digital business

Competencies/Key Behaviors

The program manager role is a senior-level position. He/ She must demonstrate a high level of proficiency in all the competencies and key behaviors listed in the below table

Required Competencies and Key Behaviours

• Leadership
• Champions program goals and objectives across the organization
• Mobilizes others within and outside the program to support and enable change efforts within individual initiatives/projects
• Inspires, motivates and guides team members to foster commitment, team spirit & trust
• Allocates team roles and accountabilities
• Manages conflict swiftly toward a win-win solution
• Drive transformation, rather than just going live – so the program delivers a platform that enables business future & strategic goals
• Business Acumen and Knowledge of the Organization
• Solicits information on organization’s direction, goals, and strategy to determine how the program can best add value to the organization and its objectives
• Makes decisions and recommendations for programs linked to organization’s strategy and financial goals, reflecting an awareness of external dynamics
• Has the stamina to manage the program over a long-time frame and maintain momentum
• Resolves issues rapidly and in a context-driven manner
• Influencing Others
• Communicates program objectives in a persuasive manner that builds support, agreement, and commitment
• Takes actions that directly or indirectly influence others to create program buy-in, gain trust & motivate others or win concessions without damaging relationships
• Strategic Planning and Thinking
• Develops program plans that meet the architecture/technology needs of the organization
• Applies external and internal factors to program formulation and development
• Considers:·Business priorities, strategies, and goals
• Emerging technologies
• Industry trends
• Economically viable program approaches
• Building Relationships
• Solicits advice, support, championship, sponsorship, and commitment to program success across the organization
• Procures and maintains support from key stakeholders in the organization to deliver the program deliverables and outcomes
• Builds formal and informal professional networks, and extends these networks within, across, and outside organizational boundaries
• Results Orientation
• Sets challenging goals and achieves them
• Swiftly resolves cross-project dependency issues and problems within the team
• Sets appropriate standards for the program and ensures that results are achieved throughout the program and not only at the end
• Demonstrates resourcefulness, and takes calculated risks to achieve results
• Travel required: Onsite job position with travel requirements within UAE
• Candidates from the below listed companies are preferred:
  • Landmark Group
  • EMAAR
  • Apparel Group
  • MAF
  • Al Shaya Group
     

Maximum Salary: AED 38,000 – 40,000

Notice Period: Maximum 30 days

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Loyalty Program Manager Job in Hravailable - Abu Dhabi

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