Job Description

Handling inquiries / complaints from customers, targeting the satisfactory closure.
Developing relationship with premium clients, thus enhancing the business.
Providing help and advice to customers using the organizations product or services.
Communicating courteously with customers by telephone, email, letter and face to face.
Revert to the clients thus confirming the service.
Complaint management
Finding ways to measure customer Satisfaction and improve services.
Response Time: Cases should be handled with in the defined TAT.
Keeping accurate records of discussions or correspondence with the clients / customers
Consistency in quality.

Required Knowledge, Skills, and Abilities

• customer relation
• customer relation executive

Education + Experience

• Qualification: Bsc