Job Description

Manager
- Business Development (BPO Services)

Job description:
The ideal candidate will lead the initiatives to
promote the B2B / BPO outsourced services and engage clients for providing
back-office support services such as accounting, data entry, tele marketing,
digital marketing, HR, operations support, IT etc.


Candidate should have strong communication skills,
verbal & written with acumen for networking. Creative & Strategic
thinker with an ability to execute the approved strategies along with strong
sales driven skills, preferably in BPO vertical background & should know
the BPO (Business Process Outsourcing) / KPO (Knowledge Process Outsourcing)
parameters like SLA (Service Level Agreements) and its performance monitoring.

 Responsibilities includes, but not limited to the
following.


Identify the
partnership opportunities and develop business.
Maintain the existing
business and lead the team to achieve the assigned targets.
Network with
international clients and offer the BPO services to save their cost and
enhance productivity.
Cold Calling /
meetings (online and direct meetings)
International travel
for client meetings (if required)
Coordinate with the
service delivery team
Develop a team of
Business Development Executives.
Recruit and train
Operations team based on the Business requirements.
Reviews daily
reporting and schedules and makes future adjustments to assure that
service levels are attained to exceed the client’s expectation.
Generate revenue as
set by the management.
Review and develop
website contents / marketing flyers and other strategies
Create SOP, SLA,
report formats, Client feedback formats etc
Create workflow chart
for Sales  /Marketing & Operations


 

Qualifications : Masters/ Bachelor's
degree or equivalent.

 

Experience : 7-10 years of overall experience of which 3 - 4 years in developing business
for a B2B / BPO service provider.

Strong communication and interpersonal skills, proven knowledge, and
execution of successful development strategies.



Job Location : This position
is based in Kerala (Eramangalam - Near Guruvayur)

Required Knowledge, Skills, and Abilities

• business development
• excellent communication

Education + Experience

• Qualification: Degree