Job Description

Designation:
Sr. Executive IT.


Location:
Thane, Mumbai


CTC:
Upto 7 LPA

 


Qualifications:

·       

Essential:
Graduate

·       

Desirable:  Graduate / PostGraduate

·       


Specialization:
IT Operations /IT demand Management/ Application support

 



Experience Profile:

 

        Minimum Years:  
3 Years                                  



·       
Maximum Years: 
5 years


·       
Industry/ Sector: Any Products and Services
Company.


·       
Scope of job /Activities handled: Application
management / IT Business Analyst

 



Job Description:


·       
Support and coordinate with Business teams for
their Application requirements and enable business with their operations from
Technology/Software needs.


·       
Support and coordinates installation of in-house
and remote hardware and software across the organization’s network.
  ·       
Ensures that project/department milestones/goals
are met and adhering to approved timelines and facilitating approvals and
development for global and local teams.


·       
Ensures that standards and procedures are
followed during design and implementation of IT systems and applications.


·       
Coordinates with other IT teams and vendors to
implement technologies and resolve Level 3 break-fix incidents and issues:


·       
Resolution of network connectivity issues and
outages.

·       
Installation and configuration of LAN/WAN
network circuits and appliances.


·       
Data acquisition in support of company projects
during mergers and acquisitions.

·       
Site review and documentation.


·       
Fix, imaging, installation and configurations of
end-user hardware, software and OS- Server hardware, software, OS and
protocols.


·       
Active directory access and permissions.


·       
Vendor technologies.


·       
Networking appliances.


·       
Mobile devices.


·       
Business applications.

 



Key Results Areas ( KRA’s) & Key Deliverables:


·       
IT Business Analyst


·       
Delivering technology supported project on Time


·       
Analyze business requirements and covert them to
IT demands and manage application lifecycle till delivery and support.


·       
Support the IT operations team members in
driving KPI compliance

·       
Interact with Business stakeholders for IT
service Management.


·       
Support with Global IT KPIs in a region for
compliance – Patch Compliance, IT asset obsolescence management, Antivirus
Compliance etc.

 



Technical / Behavioural / Managerial / Critical Skills
Desired:


·       
Basic SQL or Oracle Queries / Application
lifecycle Management, Crystal reports and Visio Workflow tools.


·       
Dotnet / Php skills would be added advantage.


·       
Application


·       
Project Management


·       
Excel and PowerPoint skills for Monthly Reviews
and KPI tracking

 

Required Knowledge, Skills, and Abilities

• project management
• reviews

Education + Experience

• Qualification: Degree