Job Description
Designation:
Assistant Manager IT.
Location:
Thane, Mumbai
CTC:
Upto 16 LPA
Qualifications:
·
Essential: Graduate
·
Desirable:
Graduate / Post Graduate
·
Specialization: IT operations / Network / Azure
Foundation
Experience Profile:
·
8-12 years
·
Industry/ Sector: Any Products and Services
Company.
·
Scope of job /Activities handled: IT operations
/ Infrastructure /Project Management
Job Description:
·
Support and coordinate installation, and
connectivity of computer systems and network infrastructure to ensure the
stable Business functions and continuity of operations. Manages End User
support staff in a region that develop, configure, maintain, support, and
optimize all new and existing network hardware, software, and communication
links.
·
Support and coordinates installation of in-house
and remote hardware and software across the organization’s network.
·
Ensures that project/department milestones/goals
are met and adhering to approved timelines
and facilitating approvals and development for global and local teams.
·
Ensures that standards and procedures are
followed during design and implementation of IT systems and applications.
·
Coordinates with other IT teams and vendors to
implement technologies and resolve Level 3 break-fix incidents and issues:
·
Resolution of network connectivity issues and
outages
·
Installation and configuration of LAN/WAN
network circuits and appliances
·
Data acquisition in support of company projects
during mergers and acquisitions
·
Site review and documentation
·
Fix, imaging, installation and configurations of
end-user hardware, software and OS- Server hardware, software, OS and protocols
·
Active directory access and permissions
·
Vendor technologies
·
Networking appliances
·
Mobile devices.
·
Business applications.
Key Results Areas ( KRA’s) & Key Deliverables:
·
Maintain Global IT KPIs in a region for
compliance – Patch Compliance, IT asset obsolescence management, Antivirus
Compliance etc…
·
Service Manager for IT services for the Business
areas of a region.
·
Delivering technology supported project on Time
Technical / Behavioral / Managerial / Critical Skills
Desired:
·
ITSM Experience – ITIL knowledge and experience.
·
IT operations and Service Management experience
·
Networking and Server & AD Administration
·
Project Management
·
Excel and PowerPoint skills for Monthly Reviews
and KPI tracking.