Job Description

Designation:
Assistant Manager IT.


Location:
Thane, Mumbai


CTC:
Upto 16 LPA

 


Qualifications:


·       
Essential: Graduate

·       

Desirable: 
Graduate / Post Graduate

·       

Specialization: IT operations / Network / Azure
Foundation

 


Experience Profile:


·       
8-12 years

·       
  Industry/ Sector: Any Products and Services
Company.


·       
Scope of job /Activities handled: IT operations
/ Infrastructure /Project Management

 

   Job Description:


·       
Support and coordinate installation, and
connectivity of computer systems and network infrastructure to ensure the
stable Business functions and continuity of operations. Manages End User
support staff in a region that develop, configure, maintain, support, and
optimize all new and existing network hardware, software, and communication
links.


·       
Support and coordinates installation of in-house
and remote hardware and software across the organization’s network.
  ·       
Ensures that project/department milestones/goals
are met and adhering to approved timelines 
and facilitating approvals and development for global and local teams.


·       
Ensures that standards and procedures are
followed during design and implementation of IT systems and applications.


·       
Coordinates with other IT teams and vendors to
implement technologies and resolve Level 3 break-fix incidents and issues:
  ·       
Resolution of network connectivity issues and
outages


·       
Installation and configuration of LAN/WAN
network circuits and appliances


·       
Data acquisition in support of company projects
during mergers and acquisitions


·       
Site review and documentation


·       
Fix, imaging, installation and configurations of
end-user hardware, software and OS- Server hardware, software, OS and protocols


·       
Active directory access and permissions


·       
Vendor technologies


·       
Networking appliances


·       
Mobile devices.


·       
Business applications.

 

 



Key Results Areas ( KRA’s) & Key Deliverables:


·       
Maintain Global IT KPIs in a region for
compliance – Patch Compliance, IT asset obsolescence management, Antivirus
Compliance etc…


·       
Service Manager for IT services for the Business
areas of a region.


·       
Delivering technology supported project on Time

 



Technical / Behavioral / Managerial / Critical Skills
Desired:


·       
ITSM Experience – ITIL knowledge and experience.


·       
IT operations and Service Management experience


·       
Networking and Server & AD Administration


·       
Project Management


·       
Excel and PowerPoint skills for Monthly Reviews
and KPI tracking.   

Required Knowledge, Skills, and Abilities

• project management
• operations management

Education + Experience

• Qualification: Degree