Job Description

Team Leader Quality
Key Information:
Salary: INR 360,000 – 420,000 per AnnumPosition: Quality AnalystExperience: Minimum 4 years’ experience as a Quality Analyst with international BPO Location: Floor 1, Plot 5 & 6(Near Bhagwan Parshuram Institute of Technology), Sector 17, Rohini, New Delhi - 110089Job Type: Full TimeWorking Hours: Mon to Fri: 7:00AM – 4:30PM IST

The Role:• Experience in sales and upselling process is strongly preferred• Ensure that the process is adhering to the prescribed quality parameters• Provide feedback, coaching and mentoring on an ongoing basis to improve process efficiency. Should work closely with Operations and Training team and give inputs to improve quality standards• Content development. Should be well versed with developing quality guidelines for the process• Ensure zero defects• Review quality process periodically and prepare action plans for process excellence.• Attention to details• Audit management• Good analytic skills• Excellent written, communication and interpersonal skills• Proficient with MS Office• Team management
Education:• UG - Any Graduate - Any Specialization• PG - Any Postgraduate - Any Specialization
Benefits:
• Work directly with Australian based company• Fun loving, friendly and playfully competitive office culture• Competitive base salary and great commission structure• Excellent opportunity for advancement and career progression And much more….

Required Knowledge, Skills, and Abilities

• quality ananlysis
• audit
• sales
• team management
• good communications

Education + Experience

• Qualification: Degree