Job Description

Team Leader QualityKey Information Salary: INR 360,000 – 420,000 per Annum Position: Quality Analyst Experience: Minimum 4 years’ experience as a Quality Analyst with international BPO Location: New Delhi Job Type: Full Time Working Hours: Mon to Fri: 7:00AM – 4:30PM IST The Role: • Experience in sales and upselling process is strongly preferred • Ensure that the process is adhering to the prescribed quality parameters • Provide feedback, coaching and mentoring on an ongoing basis to improve process efficiency. Should work closely with Operations and Training team and give inputs to improve quality standards • Content development. Should be well versed with developing quality guidelines for the process • Ensure zero defects • Review quality process periodically and prepare action plans for process excellence. • Attention to details • Audit management • Good analytic skills • Excellent written, communication and interpersonal skills • Proficient with MS Office • Team management Education: • UG - Any Graduate - Any Specialization • PG - Any Postgraduate - Any Specialization Benefits: • Work directly with Australian based company • Fun loving, friendly and playfully competitive office culture • Competitive base salary and great commission structure • Excellent opportunity for advancement and career progression

Required Knowledge, Skills, and Abilities

• team management
• quality analysis
• content development
• good communication

Education + Experience

• Qualification: Degree