Job Description

Scrum Master:
Business Function:  
Group Technology and Operations (T&O) enables and empowers the
bank with an efficient, nimble and resilient infrastructure through a
strategic focus on productivity, quality & control, technology, people
capability and innovation. In Group T&O, we manage the majority of the
Bank's operational processes and inspire to delight our business partners through
our multiple banking delivery channels. 
 


Responsibilities 
•  Drives outcomes by facilitating agile ceremonies to maintain
the discipline 
• Represents the team at Scrum of Scrum ceremonies, and reports
impediments requiring escalation 
• Captures team level agile metrics for continuous team
improvement 
• Enables the team to make work visible to each other / stakeholders,
and facilitates stakeholder engagement and reviews 
• Provides a clear cross-team / cross-platform and 3rd party
interaction model 
• Ensures dependencies (across team, upstream / downstream) are
understood, and required cross Team delivery is aligned and escalates
unresolved dependencies as required 
• Has expertise in the use of Enterprise Agile tool stack, and a
working knowledge of the tools required to support the Software Engineering
Lifecycle 
• Ensures all impediments to the teams’ progress are cleared and the
team can focus on their work 
• Manages risks, and ensures mitigations are identified and driven to
resolution 
• Builds own knowledge of the product / application(s) the Team
delivers to support the Product Owner with Backlog Management 
• Works with the Product Owner and Team to ensure the Product Backlog
is “Ready” for the next Sprint (meets Definition of Ready) 
• Builds trust within the Team and Stakeholders, by collaborating on
shared goals and creating a “Safe-To-Fail” resilient Team culture 
• Responsible for making sure the team lives by the values, principles
and practices of agile 
• Coaching the team to employ agile best practices and ensures all
tools and methods are in place for teams' success 
• Coaches the team for high performance creating a collaborative
environment, and building a continuous improvement mindset within the
team 
• Protects the team to maintain focus on value delivery, reducing
waste, preventing over committing and/or complacency, and ensuring space for
innovation 
• Ensures the Teams successes and failures are celebrated 
• Actively seeks and participates in a variety of Learning Opportunities
such as Communities of Practice, Conferences, classroom training, and
independent study to further develop self and community.

 
Requirements 
• Strong Communication skills to communicate with operations and
business effectively. 
• Emotionally resilient with good negotiation skills 
• Ability to apply general organizational knowledge of the business
and systems processes in problem analysis is required. 
• Ability to lead and negotiate business solutions that balance
technical capability, cost, and time, against business need is
required. 
• Must exhibit confidence and an extensive knowledge of emerging
industry practices when solving business problems. 
• Ability to successfully engage in multiple initiatives simultaneously
is required. 
• Must possess strong leadership skills and generate enthusiasm among
stakeholders. 
• Ability to work independently with users to define concepts, under
direction of project managers is required. 
• Must possess strong analytical, organizational and product
management skills. 
• Ability to communicate difficult sensitive information tactfully is
required. Must possess excellent verbal and written communication
skills. 
• Ability to interact professionally with a diverse group, executives,
managers, vendors and subject matter experts is required. 
 

Required Knowledge, Skills, and Abilities

• leadership
• multi tasking

Education + Experience

• Qualification: Degree