Job Description

This position is for our client in Banking industry-based in India

Job activity:
Reporting to the Branch Manager, this position is to ensure the smooth running of the
operations of the branch, covering areas of risk management, staffing, customer service
and deposit retentions. Key duties include monitoring service delivery, maintaining
customer satisfaction levels, team supervision, problem resolution, compliance and
control, staff development, productivity improvement and preparing various management
reports on a regular basis.

Tasks:
Service Delivery
? Responsible for client communications; and query and
complaint management

? Handle all customer and contract related processes
regarding request, verifications and modifications
? Work closely with branch staff on handling client complaints
Service
Management

? Monitor service performance of branch staff to ensure
professional services delivery

? Manage service staff to reinforce the culture of service
delivery
People
Management

? Communicate bank information to branch employees

? Monitor staffing and scheduling; make staffing adjustments
and recommendations as necessary

? Supervise and support the routine operations of branches to
ascertain adherence to proper procedures

? Supervise activities and performance of operations
personnel

? Provide information and on-going feedback to branch staff
regarding expectation and performance

? Provides input to the branch manager regarding annual
performance reviews and professional development plans
Operations
? Assist the Branch Manager to prepare and monitor budget
and capital expenditures

? Responsible for implementation of branch policies and
procedures

? Process day-to-day Privacy Act reports, performs annual
review and prepare documents for all audit and exams as
necessary

? Follow up with the review of overdue annual client profile
and document outstanding accounts

? Manage, control and enhance branch operation processes
and related system flow

? Manage equipment needs for the tellers and other branch
personnel; analyze needs and budget accordingly
Compliance
? Perform regular cash audits of teller counters, audit on other
areas such as cash vault, ATM, Travelers checks and the
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safety deposit box area as required by audit guidelines
Compliance
Checker

? Review daily, weekly, monthly general ledger reconciliations
for completeness and accuracy; and complete monthly
review of all reconciliations for executive management
review

? Review and approve all Currency Transaction Reports prior
to submission to the Treasury

? Monitor and review bank’s security procedures and control
access to the vault and teller cash drawers, update as
necessary

? Monitor for suspicious activity and report to the Compliance
unit as appropriate

? Respond to false alarms and requests from law enforcement
for assistance during business hours. Also act as an after
business hour contact person for law enforcement
Banking Knowledge
? Keep abreast of technology applications e.g digital banking
and pay effort in service migration

? Keep abreast of current affairs and financial market
development 

Required Knowledge, Skills, and Abilities

• enable learners to analyze
• evaluate or synthesis information and issues by integrating the related policies and regulations into the branch operation activities

Education + Experience

• Qualification: Bachelor's degree