Job Description

Job Title: Team Leader
Grade: 9
BusinessLocation: Dubai
Department: Food and Beverage Function: Food and Beverage
Reports to: Assistant Outlet Manager
Direct Reports:
Waiters
Chef De Rang
Beach Butlers
Guest Relations Executives
Financial
Accountability

• Maintain awareness of Outlet(s) financial performance.
• Utilize up-selling and suggestive selling techniques to enhance the
Outlets financial performance.• Make recommendations to the Outlet Manager / Assistant Manager
for price and menu changes that will enhance profitability.
• Supervise and monitor breakage of chinaware and glassware and
the implementation of strategies to reduce where possible.
Conditions of
Work:
To work in a variety of Food & Beverage environments including indoor
and outdoor condition, as well as exposure to smoky environments and
harsh variations in weather conditions. Some heavy lifting may be
required while on duty
Role Overview
Purpose: • Supervisors all operational aspects of a specific Outlet(s) within the
F&B department including the development and performance
management of colleagues, optimizing profits and increasing sales.
• Supervises scheduled shifts ensuring guest satisfaction.
• Supervises all operational issues ensuring JI & MJs Standard
Operation Procedures are met and value is added to the F&B
objectives as detailed in the F&B Departmental Performance Plan.
• Assumes full responsibility of a specific shift in the absence of the
Outlet Manager / Assistant Outlet Manager.
Communication: Internal External
• F&B Managers
• F&B Staff members
• Various MJ departments
• In-house Guests
• Dubai Residents
Main Duties: • Supervises effectiveness of workflow and sequence of service
during service periods and provides constant hands-on support.
• Supervises closely and monitors the cashiering function of the
outlet to ensure compliance with JI Cashiering Procedures.
• Monitor customer satisfaction and respond to customer feedback
and complaints ensuring JI and MJ procedures for CSI and
Compliant Handling are followed.
• Informs Outlet Manager / Assistant Manager of any complaints,
negative feedback from guest after they first try to resolve.
• Actively uses the database of customer details / history to assist in
guest recognition.
• Advices the Outlet Manager / Assistant Manager of any
improvements needed in relation to restaurants operation including
updates to SOPs or addition / deletion of SOPs.
• Conduct performance evaluations of colleagues, training of
colleagues, guidance, coaching and counselling of colleagues.
• Responsible to assist management in the identification and
recognition of any example of “excellence in service or teamwork”. Administrational
• Acknowledge the receipt of new or amended documents through
Mercury when instructed by the Outlet Manager / Assistant
Manager.
• Assist in controlling department forms and records according to the
JI standards for Document Control, including (but not limited to):
o Attendance data for colleagues
o Colleague records
o Daily Briefing Sheets
o P&L analysis
o Budgetary reports
o Telephone Test Call Results
o CSI & Customer Feedback
o Guest History Forms
Operational

• Maintain a thorough working knowledge of F&B SOPs and ensure
these are upheld at all times through constant observation and
coaching.
• Assist the Outlet Manager / Assistant Manager in the
implementation of the marketing activities and to achieve desired
results.
• Conduct the pre-service shift briefing in the absence of Outlet
Manager / Assistant Manager
• Ensure opening and closing checklist are completed on a daily
basis.
• Supervise and monitor the completion of weekly cleaning
schedules.
• Conduct regular briefings and training sessions to ensure all
colleagues receive the information necessary to perform their jobs.
• Assist the Outlet Manager / Assistant Manager to develop and
update F&B knowledge of all colleagues on a regular basis.
• Maintain a working knowledge of relevant sections within the JI
Food Hygiene SOP and assist the Outlet Manager / Assistant
Manager ensuring the outlet meets these standards at all times.
Other Duties
• Carry out any other tasks defined by the F&B or Senior
Management
• Undertake assigned additional duties when required. These should
be completed prior to the opening or after the closing of the outlet.
• Ensure all colleagues attend scheduled training programs.
• Communicate new or amended procedures to relevant
departments / colleagues in a timely manner, ensuring they have
been understood when instructed by Management.
• Clearly understands their role in an emergency or evacuation. Role Specifications

Essential | Desired
Qualifications:Secondary education Additional language
Experience 2 years supervisory experience in a
5-star hotel
Skills
Fluent in English
Must possess interpersonal skills
and ability to work in multi cultural
environment
Knowledge of Food and Beverage
applications (micros, epicure).

Required Knowledge, Skills, and Abilities

• good communication
• customer service
• p&l analysis

Education + Experience

• Qualification: Degree