Job Description

                                     


Senior Operations Associate


Department: Operations


Salary
Structure: To be decided by HR


Minimum
Total no. of years of experience in relevant field : 1-2 Years




Company Job Grade : Officer / 1


Reporting
managers designation : Operation Lead




No. of direct reportees : 0


Work
location: Dubai




Shift timing: General


Travel
requirement : 5% of working hours




Expected Joining date : ASAP




 

Company
Information:                                                                                                                                


Company is a pioneering InsureTech and a Fintech Company having an office in UAE, KSA
and Egypt

InsurTech refers to the new technologies that are
disrupting the well-established insurance industry, making it more agile and
responsive to what customers want. Company is a pioneering Insurtech in KSA,
after its successful launching of service as first online aggregator platform
in KSA. Insurance comparison platforms are fast becoming the reference point
for customers, who want to compare quotes from multiple providers and buy
insurance policies online through their smartphones, laptops or tablets without
ever having to leave their home or office.

Position Overview                                                                                                                                                                             


To
execute operations procedures and support a B2C project.

Key Roles and Responsibilities                                                                                   

1.     
Responsible for smooth running of
Business Operation of specific or multiple product line

2.     
Communicate with relevant parties to
resolve customer queries

3.     
Investigate system errors and identify
root cause

4.     
Accomplish administrative tasks
effectively and in a timely manner

5.     
Document process & procedures, the periodic recommendation for required addition & up dation and maintain
documentation status

6.     
Monitor system health and report any
outages

7.     
Support Operations Supervisor with any
requested task

Required Skills/Abilities:

 

1.     
Knowledge of organizational
effectiveness and operations management

2.     
Excellent communication skills and
Leadership ability

3.     
MS Office Proficiency

4.     
Degree in an Industrial, Operations, or
related field

5.     
Preferably with surface-level
background in IT





Required work experience/Qualifications/Certification:

 

1.     
1-2 years of Experience.

2.     
Preferably 1-2 years working in
Insurance Industry

3.     
Basic IT knowledge/Understanding of different integration

 

Language skills:

Required language(s): English(mandatory) and Arabic(preferred)

 

Preferred industry/Organization/Location:

 

IT industry

UAE- Dubai

 

Required Knowledge, Skills, and Abilities

• operations management
• leadership

Education + Experience

• Qualification: Degree