Job Description

Hostess | Head Hostess(Guest Relations Executive | Head Guest Relations Executive)Grade: 9
Location: Dubai
Department: Food and Beverage Function: Food and Beverage
Reports to: Outlet Manager
Assistant Outlet Manager
Direct Reports: Outlet Manager / F&B Director / F&B Managers
Financial
Accountability
• Maximize the outlet’s capacity through proper seating of guests and
reservation management
• Ensure that care is taken in the handling of all operating equipment
so as to minimize breakage/damage.
• Ensure all bills are checked for accuracy prior to presentation.
• Adhere to all JI Cashiering and cash handling Procedures at all times.
• Communicates effectively all issues to Outlet Manager in a timely
manner. Communicates with honesty and integrity to all colleagues
and customers (internal or external).
Conditions of
Work:
Work in a variety of Food & Beverage environments including indoor and
outdoor conditions, as well as exposure to smoky environments and harsh
variations in weather conditions. Some heavy lifting may be required
while on duty.
Role Overview
Purpose: • Provide knowledgeable, friendly, professional and efficient F&B
support to all colleagues ensuring maximum guest satisfaction in a
manner consistent with Madinat Jumeirah standards
• Maintain efficient workflow by adhering to the Sequence of Service
and all timeframes and standards detailed in relevant SOP in the
F&B Standard’s Manual
• Represents the venue first and last point of guest contact
entrusted with their welcome and fond farewell.
• Responsible for the warm welcome of all the restaurant’s guests in
a friendly and timely manner.
• Ensures fond farewell of each guest encouraging them to return.
• Assists the Outlet Manager to manage all aspects of a specific
Outlet(s) within the F&B department including the selection,
development and performance management of colleagues,
optimizing profits and increasing sales.
• Assists in managing scheduled shifts ensuring guest satisfaction.
• Assists in managing all operational issues ensuring JI & MJs
Standard Operation Procedures are met and value is added to the
F&B
Communication: • Is able to communicate effectively with all colleagues and
customers at all times.
• To ensure clear and precise communication with FOH colleagues at
all times. Maintain communication with the kitchen.
• Communicates effectively all issues to OM’s in a timely manner.
Main Duties: • Identify customer needs and expectations correctly, including those
with special needs, and provide appropriate products, services or
information.
• Meet all reasonable needs and requests of customers within
acceptable enterprise time frames.
• Identify and take all opportunities to enhance the quality of
service.
Classification: Internal
• Recognize customer dissatisfaction promptly and take action to
resolve the situation according to individual level of responsibility
and MJ customer feedback/ complaint procedures.
• Offer assistance to colleagues when required, to ensure designated
work goals are met.
• Demonstrate trust, support and respect towards team members in
day-to-day work activities.
• Conduct communication with customers and colleagues in a polite,
professional and friendly manner.
• Practice high standards of personal presentation in accordance with
JI & MJ Grooming & Presentation Standards
• Seek assistance from other team members, supervisors, and
managers when required.
• Monitors manning and competence level of selected colleagues to
ensure sufficiency for the department to meet the needs of the
organization and customer.
• Provides constant coaching, counselling, and discipline to colleagues
to ensure their capability to meet the needs of the customer and the
organization.
• Maintains & actively uses a database of customer details/ history and
other strategies that assist in guest recognition.
• Advises the Outlet Manager of any improvements needed in relation
to restaurant operation including updates to SOPs or addition/
deletion of SOPs.
• Makes suggestions to increase the market share for the Outlet.
• Conducts performance evaluation of colleagues, training of
colleagues, guidance, coaching, and counseling of colleagues.
• Assists in ensuring that colleagues are aware of the relevance and
importance of their activities and how they contribute to the
department objectives.
Operational
• Ensures hostess desk/door is manned at all times so that all
customers receive a friendly & prompt welcome.
• Schedule dining reservations and arranges parties or special
services for customers according to the Restaurant Reservations
SOP.
• Actively uses the standards detailed in F&B Enquiry/ Booking
Checklist when taking Restaurant enquiries or bookings.
• Greets guests, and escorts them to tables, and provides menus.
• Knowledgeable of all in-house services as well as local information
and be able to assist guests when questioned.
• Has a working knowledge of the dining room layout, table
numbers, stations and colleagues working during each shift.
• Familiar enough with the menu to answer any questions the guests
may have and should inform guests of any specials at time of
seating.
• Immediately shares guest name to relevant service staff directly
after seating.
• Informs staff of any specific guest requests or needs
• Responsible for the collection and input of any relevant guest history
in profile
• Ensures a proper capture of all guest source data (in-house, local
residents, outside tourist, SBU) and consolidates per shift.
• Contributes to the implementation the marketing activities in order
to achieve desired results.
• Attends & actively participates in the daily F&B briefings in the
absence of the Outlet Manager.
• Ensures opening & closing checklists are completed on a daily basis. 
Administration
• Review the notice board and outlet briefing sheets on a daily basis
to be well informed of hotel events, city information, sold-out items,
daily specials, and any other information that may be relevant to the
job.
• Ensures that all menus, wine lists, and dock presenters are clean and
in top condition.
• Communicate new or amended procedures to relevant departments/
colleagues in a timely manner, ensuring they have been understood.
Other Duties
• Demonstrate knowledge of individual contribution to department
objectives.
• Attend training sessions as scheduled.
• Suggest to a manager or departmental trainer any training needed to
enhance performance.
• Report any possible theft or misuse of Resort property immediately
to a member of management.
• Carry out any other reasonable duties as assigned by the Outlet
Manager/ Assistant Manager or Senior Management.
• Conducts weekly uniform audits to ensure the highest standard is always
met.
• Assists GRE’s in their task of tab/sent maximization through proper
seating philosophy and reservations management.  Role Specifications
Essential Desired
Qualifications Secondary Education Female, attractive
Experience 1-2 years in Guest Service
experience in a 5-star hotel
Russian, German, Arabic speaking
Skills
Fluent in English
Knowledge of Food and Beverage
applications (Seven rooms, Micros)
Knowledge of basic Microsoft Office.
Competencies As per the Jumeirah competenciesNext to the stated
gross salary, colleagues will also be eligible for non-contracted service
charge and tips. Despite the monthly fluctuations, the service charge comes
down to an estimated AED 1500 per month. Also, candidates who speak Spanish,
Italian, Russian, Arabic, French or German fluently are eligible for 300 AED
language allowance per month. Jumeirah Group will also cover residence visa
under Jumeirah sponsorship, return flights to and from Dubai, furnished shared
accommodation (2 in 1), three meals per day in the hotel’s cafeteria, and
Health & Life insurance. Staff accommodation Oasis Village is approx. 15min
away from their Dubai hotels is providing their teams fully secured and
furnished housing opportunities on sharing basis (2 in 1). Colleagues are
provided with an in-house cafeteria, supermarket, laundry facilities, Café
options and security facilities. Also gym, pools and sport fields which can be
used by the colleagues. 



Position


Salary Range (AED)




Hostess


2500 – 4500 AED (accommodation provided)




Head Hostess


5000 – 9000 AED (incl. Housing allowance)

Required Knowledge, Skills, and Abilities

• good communication
• customer service

Education + Experience

• Qualification: Degree