Job Description

We are looking for a Female Call
Center Representative cum Cashier that will be the liaison between our
restaurant and its customers. The successful candidate will be able to accept
ownership for effectively taking orders, solving customer issues, complaints
and inquiries; keeping customer satisfaction at the core of every decision and
behavior.

 

Responsibilities

Manage large amounts of inbound
and outbound calls in a timely manner

Identifying customers’ requests
and orders, clarify information, check every issue and provide solutions and/or
alternatives

Seize opportunities to upsell
products when they arise

Build sustainable relationships
and engage customers by taking the extra mile

Keep records of all conversations
in our call center database in a comprehensible way

Receive payments and present
change to customers

Function as the hostess of the
restaurant

Make reservations for customers if
needed

Receive food checks from waiters
or customers

Frequently attend educational
seminars to improve knowledge and performance level when management ask for it

Meet personal/team qualitative and
quantitative targets

Requirements

Previous experience in a customer
support role is a plus

Strong phone and verbal
communication skills along with active listening

Familiarity with POS systems and
practices

Customer focus and adaptability to
different personality types

Ability to multi-task, set
priorities and manage time effectively

High school degree is a plus 

 

Salary Package: AED 2,000-2,500

 

Required Knowledge, Skills, and Abilities

• customer service
• accounts
• good communication
• team player

Education + Experience

• Qualification: Degree