Contact Center Agent

Contact Center Agent

Dubai, United Arab Emirates


Job Description

Contact Center Agent
Main Responsibilities:
• Respond to all inbound queries and requests from customers via email, WhatsApp, social media,
website, and telephone
• Convert inbound inquiries into assessments or registrations.
• Generate customer interest in the services and products by communicating all special offers,
promotions, new classes, new subjects, and new branches to the customers.
• Make outbound calls to leads and requests from customers via email, WhatsApp, social media,
website, and telephone. Respond to all queries.
• Co-ordinate with the Front Desk of the branches to confirm which teachers can be booked for
assessments. Plan the booking of lessons.
• Contact all leads and inquiries received, for the pre-opening of new branches.
• Provide customers with advice and recommendations on available courses and packages. Seize
opportunities to upsell all services when they arise.
• Plot all booked assessments on the CRM system and coordinate with the Front Desk of the relevant
• Send an assessment confirmation WhatsApp to the prospective student immediately upon booking
the assessment.
• Contact and follow up with all leads that did not get converted to an assessment, did not show up
for an assessment, canceled an assessment, or did not register after taking an assessment.
• Contact and follow up with all customers who did not renew packages.
• Push to convert all leads to direct registration without doing an assessment in the branch.
• Co-ordinate with the HR, Recruitment, and Education Departments to remain informed about
teachers joining, teachers leaving, teachers' annual leave, the introduction of new subjects etc.
• Minimum two (2) years experience in a similar role.
• Previous experience in customer service and tele sales roles
Job Requirements
• Must have previous sales and customer service experience. Excellent negotiation, communication
(fluent English language ability both spoken and written), and interpersonal skills.
• Can work well under pressure. Has a high-stress tolerance and resilience.
• Organized and able to prioritize workload.
• Be dedicated to providing world-class customer service.
• Intermediate I.T. skills including MS Excel, MS Word, MS Outlook, and MS PowerPoint. • Self-motivated and able to work with minimal supervision.
• Approachable and positive attitude.
• Ability to multi-task, prioritize and manage time effectively.
• Professional and smart appearance always
General requirements
Female only/ Any nationality/ Can be an Arabic speaker. Should be ready to work on shifts.Only candidates who can join immediately will be considered.Age up to 35 years old
Salary offered: up to AED 4000 (company benefits as per UAE law)

Required Knowledge, Skills, and Abilities

  • good communication
  • customer service
  • coordination

Education + Experience

  • Qualification: Degree
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