Job Description

Call Center – Team Leader


 Main responsibilities for the role:
-
- Be in charge of running and managing the call center department daily

- Set targets for all other call center agents to meet up with

- Schedule and organize shift patterns for other team members to ensure that customers are -
never left unattended to
- Understand all organization’s products, services, procedures, and guidelines and communicate the same to all team members

- Prepare forecasts and budgets for the call center
- Monitor all calls to ensure that due procedures and quality standards are strictly adhered to

- Facilitate and organize training sessions if needed for the agents
 - Ensure that clients are kept happy and satisfied at all times by providing prompt responses and
solutions to their challenges at all times

- Ensure a safe and harmonious working environment for all other team members and delegate
duties to all team members.


Main requirements:
-
Preferably male / Can join immediately
 - Age 30 years old and above
- Management /Training skills
- QA Experience
 - Should have experience in leading a big team/ be in charge of the team
- Will be able to attend the calls with the customers/ Monitor the calls of other team members
 - With previous strong background in sales (a must!)/ call center
 - Salary expectations: up to AED 15,000 + commission

Required Knowledge, Skills, and Abilities

• training
• management

Education + Experience

• Qualification: Degree