Job Description

Job descriptionWe are seeking a highly motivated
and customer-focused Arabic-Speaking Reservations Agent to join our team at
bnbme, a leading holiday home management company. As a Reservations Agent, you
will play a crucial role in converting reservation leads, both in English and
Arabic, while actively upselling our services to enhance the guest experience.
This is an excellent opportunity for a detail-oriented and sales-driven
individual to contribute to the growth and success of our organization. Responsibilities:1) Reservation Conversion and
Upselling:
Handle inbound reservation inquiries and
effectively convert leads into confirmed bookings.
Communicate with guests in both English and
Arabic, providing accurate and timely information about our holiday homes,
availability, rates, and policies.
Utilize persuasive selling techniques to upsell
additional services, amenities, or upgrades to enhance the guest
experience and increase revenue.
Maintain a high level of product knowledge to
provide accurate and comprehensive information to potential guests.
Follow up with potential guests to secure
reservations and answer any additional questions or concerns they may
have.
  2) Guest Relationship Management:
Build and maintain positive relationships with
guests, providing exceptional customer service throughout the reservation
process.
Handle guest inquiries, requests, and concerns
promptly and professionally, ensuring guest satisfaction and loyalty.
Collaborate with other departments, such as
housekeeping and maintenance, to ensure seamless guest experiences during
their stay.3) Sales Reporting and Analysis:
Maintain accurate records of all reservation
activities, including guest information, reservation details, and payment
transactions.
Provide regular reports on reservation
conversions, upselling success rates, and other relevant metrics to the
management team.
Analyze data to identify trends, opportunities,
and areas for improvement, making recommendations to optimize reservation
processes and increase revenue.
 4) Product Knowledge and Continuous
Learning:
Stay updated on the features, amenities, and
services of our holiday homes to effectively promote and sell to potential
guests.
Continuously enhance knowledge of local attractions,
events, and offerings to provide recommendations and add value to guests'
experiences.
Participate in ongoing training and development
programs to improve sales techniques, product knowledge, and customer
service skills.
 Qualifications:




































Fluency in Arabic and English is essential, with
excellent written and verbal communication skills in both languages.
Previous experience in reservations, sales, or
customer service roles is preferred.
Proven ability to convert leads into bookings and
upsell additional services or amenities.
Strong sales and negotiation skills, with a
customer-centric approach.
Exceptional interpersonal and communication
skills to build rapport with guests and colleagues.
Detail-oriented with excellent organizational and
time management abilities.
Ability to work effectively in a fast-paced and
dynamic environment.
Proficiency in reservation management systems and
Microsoft Office Suite.
Familiarity with the hospitality or vacation
rental industry is a plus

Required Knowledge, Skills, and Abilities

• client communication
• interpersonal

Education + Experience

• Qualification: Degree