Job Description

Job Role:  JDA WMS
Consultant (WMS – Warehouse Management System) will be responsible to work with
global technical and functional teams under various customer engagements to gather
and understand the functional reported issues/problems and drive towards solutions
and fixes. Individual will work with region customers/stakeholders to understand
the request, support our designed products / solutions to efficiently satisfy
business requirements, while balancing complexity to ensure processes are
supportable and meet customer satisfaction. Individual should be passionate
about working with new technologies, products and demonstrate ability to learn
quickly, have good interpersonal & communication skills– verbal &
written.



Essentials:

·WMS experience

·  Basic/Intermediate
Knowledge on IT
Infrastructure

·                             DB – RDBMS Concepts, Oracle, MS SQL Server, SQL/ PL SQL                                                            Effective written
and oral communication

 



Primary Responsibilities:

·  Be able to
understand customer raised issues in WMS and take appropriate actions to
resolve the same

·  
Own and resolve
all cases for global customers, adhering to defined SLA’s

·      
  Document
learnings and create knowledge articles for repeated cases

· Replicate and
maintain customer environments 

·       

Maintain
knowledge of customer solution and customization

·       

Maintain sense of
urgency and swiftness with all customer interactions

·       
  Improve Customer
Satisfaction by providing quality and timely solutions to reported issues and
follow-up until closure

·       

Interact with
internal and external stakeholders and reports to management

·       

Identify areas of improvement
and scope of automation on routine tasks or activities

 


Good to have
Skills:
  

·       

Application Related –  WMS - SCM applications Architecture, Basics of
Integration, Apache /IIS

·       
Web-application: Understanding of 3-tier web application
architecture, experience in configuration and troubleshooting of web servers
(WebLogic / I planet / WebSphere) (Good to have)

·       

Other – Exposure to ITIL,
Application Support, Customer Management, problem solving skills, Salesforce,
JIRA, AppD, Splunk

 


Experience:  3-6 Years


Job-Location:  Bangalore


Shifts:  Morning Shift, After noon shift, Night Shift, Oncall
                                                             Interview Panel
Details:

 




 


Level I


Level
II


Manager
Interview
 


 


 
  

 

Required Knowledge, Skills, and Abilities

• customer compliants

Education + Experience

• Qualification: Degree