Job Description

Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Required Knowledge, Skills, and Abilities

• track record of over-achieving quota
• strong phone contact handling skills and active listening
• familiarity with crm systems and practices
• customer orientation and ability to adapt/respond to different types of characters
• excellent communication and pr

Education + Experience

• Qualification: Degree