Call Centre Agent (female)
Job Description
Managing large amounts of inbound and outbound calls in a timely mannerFollowing call center “scripts” when handling different topicsIdentifying customers’ needs, clarify information, research every issue and providing solutionsRequired Knowledge, Skills, and Abilities
- track record of over-achieving quota
- strong phone and verbal communication skills along with active listening
- familiarity with crm systems and practices
- customer focus and adaptability to different personality types
- ability to multi-task
- set prioriti
Education + Experience
- Qualification: Degree
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