Job Description

Analyse better ways to approach problems through synthesising and reorganising the problem information.


Analyse business processes improvement solutions to determine effectiveness.


Analyse customer information and needs to improve customer relationships.


Analyse customer logistics service needs by building communicative and open relationships.


Analyse market needs and opportunities in key accounts within assigned verticals.


Analyse risks associated with different approaches of process changes.


Analyse the prevalent trends, dynamics and market movements to grow business.


Collaborate with stakeholders to grow relationships that assist in revenue generation within assigned verticals.


Facilitate adherence to customer service standard.


Monitor lapses in delivery of logistics services to customers.


Plan delivery of logistics services that meet customer requirements.


Resolve customer relationship management conflicts.

Required Knowledge, Skills, and Abilities

• customer service
• orgnaination
• communication
• business operations

Education + Experience

• Qualification: Diploma