Customer Service Representative
Job Description
Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasRequired Knowledge, Skills, and Abilities
- strong phone contact handling skills and active listening
- familiarity with crm systems and practices
- customer orientation and ability to adapt/respond to different types of characters
- excellent communication and presentation skills
- ability to multi-ta
Education + Experience
- Qualification: Degree
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