Job Description

Warmly greeting clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival. Booking and confirming appointments via phone and email. Processing transactions (cash and credit cards) and issuing receipts.

Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
Book and confirm appointments via phone and email
Process transactions (cash and credit cards) and issue receipts
Offer beverages and chat with clients who are in the waiting area
Welcome walk-ins, answer questions about services and schedule appointments based on availability
Inform clients about new services and discounts
Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
Update client records with contact and billing details, appointments and services offered
Manage our call center
Maintain a tidy reception area
Order business cards, brochures and stationery as needed

Required Knowledge, Skills, and Abilities

• hands-on experience with office equipment
• like printers and pos systems
• familiarity with processing transactions
• excellent communication abilities (verbal
• phone and email) with a customer service attitude

Education + Experience

• Qualification: Degree