Job Description

Delegating responsibilities and supervising business operations.
Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
Resolving conflicts or complaints from customers and employees.
Monitoring store activity and ensuring it is properly provisioned and staffed.
Analyzing information and processes and developing more effective or efficient processes and strategies.
Establishing and achieving business and profit objectives.
Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
Generating reports and presenting information to upper-level managers or other parties.
Ensuring staff members follow company policies and procedures.
Other duties to ensure the overall health and success of the business.

Required Knowledge, Skills, and Abilities

• interpersonal skills
• organisation and delegation
• problem solving and decision-making
• commercial awareness

Education + Experience

• Qualification: MBA