Job Description

A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues. They are often responsible for front-facing duties that directly impact the customer's experience of an organisation. They may also lead a team of customer service professionals and educate them on how to tackle customer queries.


conducting customer satisfaction surveys to understand what areas of the company's services need improvements


catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution


curating streamlined email and social media communication mediums for offers, updates and much more


dealing with customer issues and churning out an easy-to-follow solution


managing payment and delivery of customer orders


helping customers choose the right product for their requirements and budget


handling customer concerns and complaints in a timely manner


informing customers of upcoming promotions or deals


establishing a positive rapport with all clients and customers in person or via phone


forming reports based on customer satisfaction statistics and helping their team to develop new skills


fixing appointments based on the availability of customers and clients


interacting with customers to ensure they have a desirable and shareable experience


They often pass on customer service data to higher authorities, which leads to significant changes within the customer service department's response guides and in-house processes.

Required Knowledge, Skills, and Abilities

• conflict resolution
• interpersonal skills
• multitasking
• problem-solving

Education + Experience

• Qualification: Degree