Job Description

A telecaller is one who makes outbound calls to inform or promote the company's product or service. They are responsible for carrying out, and handling the sales deals entirely over the phone.


Answering phones and explaining the product and services offered by the company.


Contacting existing customers as well as prospective customers using scripts.


Obtaining customer information and other relevant data.


Asking questions to the customer and understanding their specifications.


Resolving queries and issues related to the products and services.


Making recordings of all the sales phone calls and sales deals.


Taking and processing product orders in a professional manner.


Maintaining the database of the customers on a regular basis.


Suggesting solutions based on customer’s needs and requirements.

Required Knowledge, Skills, and Abilities

• professional certification sales and marketing will be an advantage.
• exceptional oral and written communication skills.
• ability to work in a team or individually as and when required.

Education + Experience

• Qualification: Degree