Job Description

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.

Required Knowledge, Skills, and Abilities

• ability to lead a team.
• knowledge of crm systems.
• excellent interpersonal and written and oral communication skills.

Education + Experience

• Qualification: Bachelor's degree