Customer Service Executive
Job Description
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.Required Knowledge, Skills, and Abilities
- persuasive speaking skills. think of the most persuasive speaker in your organisation. ... empathy. ... adaptability. ... ability to use positive language. ... clear communication skills. ... self-control. ... taking responsibility. ... patience.
Education + Experience
- Qualification: Bachelor's degree
Drop Your Cv's @
