Senior management professional with 15 years of experience in enhancing service quality and customer experience across diverse organizations. Proficient in various aspects related to contact centre operation, customer service, sales support management, vendor relationship, business process improvement amongst others leading to enhanced operational efficiency across professional career. Motivational leader and mentor of multicultural and cross-functional teams with team management skills, adapting with agility to new environments and delivering consistently high levels of client satisfaction. Exploring challenging senior managerial assignments with a professionally managed organization